Return & Exchange Policy

Due to the nature of our products and for hygiene and safety reasons, all cosmetic sales are final.

❌ No Returns or Exchanges

We do not accept returns or exchanges on:
   •   Lip gloss
   •   Lip liners
   •   Cuticle oils
   •   Any opened or used cosmetic items

This policy is in place to ensure the health and safety of all customers.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us assist you quickly, include:
   •   Your order number
   •   A clear photo of the item(s) received
   •   A brief description of the issue

📧 Contact: dotdhatllc@gmail.com

If approved, we will offer a replacement or store credit at our discretion.

Items Not Eligible for Replacement

We cannot offer replacements or credits for:
   •   Normal wear and tear
   •   Shade preference or dissatisfaction
   •   Incorrect address provided at checkout
   •   Failure to follow product usage instructions