Return & Exchange Policy

At Dotdhat Beauty, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange process.

1. Eligibility for Returns & Exchanges

• Products must be unused, unopened, and in their original packaging.
• Returns or exchanges must be requested within 14 days of receiving your order.
• Certain items, including hygiene-sensitive products such as lip liners, may not be eligible for return once opened, except in cases of damage or defect.

2. Damaged or Defective Products

• If you receive a damaged or defective item, please contact us immediately at dotdhatbeauty@gmail.com with your order number and a photo of the item.
• We will arrange a replacement or refund at no additional cost.

3. How to Request a Return or Exchange

• Email us at dotdhatbeauty@gmail.com with your order details and reason for the return or exchange.
• Once approved, you will receive instructions for returning the item.

4. Refunds

• Refunds will be issued to the original payment method once the returned item is received and inspected.
• Please allow 5–7 business days for the refund to appear in your account.

5. Exchanges

• Exchanges for a different product or shade are subject to availability.
• Additional charges may apply if the replacement item has a higher price.

6. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.

7. Contact Us
For any questions regarding returns or exchanges, please contact us at:
Email: dotdhatbeauty@gmail.com